Shipping charges will be added to the User order on the checkout process.
The orders to the Portuguese Islands (Azores and Madeira) are subject to a cost of 10,00€.
Portugal – 7,00€
Islands – 10,00€
Europe – 30,00€
Rest of the world – 80,00€
EXTRA DUTIES AND CHARGES
For all countries inside the European Union (EU), prices include Portuguese VAT at 23%.
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied once the package reaches Users country.
DIOGOMIRANDAONLINE shipments are made according to Incoterm Delivered Duty Unpaid (DDU), which means that DIOGOMIRANDA do not collect VAT, duties and/or taxes on orders to countries outside the EU and cannot predict witch particular charges may be. If Users do incur in any such additional charges they must be rendered in order for its package to clear customs. Please contact the local customs office for more information.
DIOGOMIRANDAONLINE operate Monday to Friday and not on local/public holidays.
Delivery times may be a little longer during sales or local/public holidays:
• Portugal, 3-5 working days;
• Europe, 5-8 working days;
• USA and Canada, 8-10 working days;
• Rest of the World, 8-10 working days.
All the orders require a signature upon delivery.
DIOGOMIRANDAONLINE are unable to redirect orders once items have been dispatched.
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or destination customs clearance.
SHIPPING AND COLLECTING
During the registration process at DIOGOMIRANDAONLINE user will be required to register or provide its personal address information.
The package will be delivered to the address stated as User delivery address. If User wishes DIOGOMIRANDAONLINE to ship the package to an alternative address, that address must be stated in the checkout process.
SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every order, costumers are asked to inspect the box carefully BEFORE signing for the delivery.DIOGOMIRANDAONLINE packages are carefully sealed with plastic tape.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and please contact DIOGOMIRANDAONLINEat email@example.com.
If, for any reason, packages are not able to be successfully sent to the shipping address provided by the User at the time of purchase, there is a risk that the pack will be returned to DIOGOMIRANDAONLINE at the User expense. These fees will then be deducted from any eventual reimbursements or refunds to the User.
Shipping costs will not be refunded for uncollected items.
Return shipment for uncollected items may be subject to additional taxes, costs or charges levied by customs or other parties, none of which will be refunded byDIOGOMIRANDAONLINE.
DIOGOMIRANDAONLINE insures each purchase during the time it is in transit until it is delivered to the User. All orders require signature upon delivery, at which point responsibility for the shipment passes the User.
If User has specified a recipient which is not itself for delivery purposes then he accept that evidence of a signature by them is evidence of delivery and fulfillment byDIOGOMIRANDAONLINES and transfer of responsibility in the same way.
If for any reason the User is not satisfied with an order, the item can be returned within 14 days from the date of delivery, for size exchange or refund.
All return shipping costs are to be paid by the User.
The user must send an email to INFO@DIOGOMIRANDAONLINE.COM within 14 days from the date of delivery, and indicate the ORDER ID, PRODUCT CODE and REASON FOR RETURN.
Additional duties, taxes and/or any additional charge(s) that User may have, will not be refunded by DIOGOMIRANDAONLINE.
In case of return of the whole or part of the order DIOGOMIRANDAONLINE will refund the amount that User has paid (excluding shipping charges).
Users can choose between two compensation options:
Items can be exchanged only when a different size or a different colour of the same Item Code is available. Exchanges for a different Item code are currently unavailable.
In the case of an exchange, DIOGOMIRANDAONLINE will not add additional charges for shipping of the new item.
In the case of an exchange, User should access the order in its personal area of the website DIOGOMIRANDAONLINE, within 14 days from the date of delivery, and follow the instructions to complete the exchange as soon as possible to reserve another size/color.
Once the exchange items are received and checked, the new items will be shipped immediately.
As in Returns and Refunds, all additional duties, taxes or any additional charge that User may have, will not be refunded by DIOGOMIRANDAONLINE in the case of exchanged items.
Refunds will be processed as soon as returned items have been checked and accepted.
For orders paid by credit card, the refunded amount will be available to customers in approximately 10 days and within their next billing statement. Processing time may vary depending on the credit card company.
Orders paid by Paypal or by bank transfer will be refunded to the original account.
For countries within the European Community (EC), VAT will be included in the refund.
Returns and exchanges must arrive within 10 days of receiving , and respecting the following conditions:
• The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.
• Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.
• Returns must be packaged in the DIOGOMIRANDAONLINE box.
• In the case of defective or incorrect merchandise, clients must follow the instructions above.
• DIOGOMIRANDAONLINE will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
DAMAGED IN TRANSIT/DEFECTIVE PRODUCTS
Returns of faulty items will only be accepted if the goods were faulty when delivered to the User. DIOGOMIRANDAONLINE staff takes every effort to check all the goods thoroughly for any faults before shipping them.
DIOGOMIRANDAONLINE reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. If User do not wishes to be sent a replacement, he should make this request clear when accessing its personal account on DIOGOMIRANDAONLINE about the fault.
Requests of return of faulty goods must be made to DIOGOMIRANDAONLINE within 14 days from the date of delivery.
Refunds for faulty items will take place in a 30 days period after receiving the returned products. In case DIOGOMIRANDAONLINE cannot offer a replacement to the User, he will have a refund to the original purchaser’s credit/debit card used for the order in question to the value of the item at the time of purchase.
More informations: firstname.lastname@example.org