TERMS AND CONDITIONS


The use and sales carried out on DIOGOMIRANDAONLINE website are settled by the following terms and conditions. By placing an order at DIOGOMIRANDAONLINE User:

• Accept that it have read and agreed to these terms and conditions;
• Declares to have at least eighteen (18) year of age and/or over the age of majority in the jurisdiction of residence, and the legal possibility to hire and use own means of payment
• Will not make a fraudulent use of the website, contrary to law or to the good customs
• Accept that is the Portuguese legislation that governs any conflict with the User, notwithstanding the contrary prediction in Community directive or international treaty.

COPYRIGHT & TRADEMARK
DIOGO MIRANDA is the owner of the web site DIOGOMIRANDAONLINE and its contents. This includes the documentation, images, characters, design, music, software, codes and format scripts. The material included in the website DIOGOMIRANDAONLINE is protected by copyright.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from DIOGO MIRANDA.
DIOGO MIRANDA does not allow the use of the website’s contents or the trademark for any other purpose than what is written above.


DISCLAIMER
DIOGO MIRANDA publishes information on its website DIOGOMIRANDAONLINE to provide the best service to Users and permanently updates the information. However DIOGO MIRANDA declines every responsibility for eventual technical inaccuracy and/or typographical errors.
DIOGO MIRANDA does not offer any guaranty that the information published on its own website, is in conformity with the laws of the User’s competent jurisdiction, with the exception of the Portuguese territory.

DIOGO MIRANDA website DIOGOMIRANDAONLINE is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, DIOGO MIRANDA declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the website and declines any responsibility from eventual faulty operations of the website

DIOGO MIRANDA also reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.
The User and DIOGOMIRANDAONLINE agrees to submit exclusively to the competent Court of fELGUEIRAS, in Portugal, for any questions related to the use of DIOGOMIRANDA website, notwithstanding contrary imperative prediction of the Portuguese legislation, directive of the European Community or International Treaty.


ITEMS DESCRIPTIONS
All items present in DIOGOMIRANDAONLINE are described as accurately as possible. Nevertheless, Users should read the item’s description attentively and if there is any doubt, he should contact DIOGO MIRANDA at info@diogomirandaonline.com .

Due to computer’s color settings, browser software or computer system, the colors of the products displayed in the pictures on theDIOGOMIRANDAONLINE can differ from their real colors. DIOGO MIRANDA cannot be held responsible for any such differences.


PRIVACY
All personal information provided to DIOGOMIRANDAONLINE website, will be handled with responsibility and will not be used to any other purposes than supplying the best service to the Users. DIOGO MIRANDA guarantee to not share any personal information with a third party without Users prior consent.


UNVAILABILITY OF STOCK
DIOGOMIRANDAONLINE reserves the right to inform the User, within the next 72 hours after receiving an order, about the unavailability of any item. After informing the user about that unavailability, the contract shall be considered as automatically rescinded for the article unavailable. The cost of the unavailable article will be deducted from the statement of account of the card user.
The contract will keep and produce their normal effects regarding other articles eventually ordered, unless otherwise specified by the user.



PRICES AND PAYMENTS

All prices at DIOGOMIRANDAONLINE are stated in EUR €.
The amount on Users card statement will be the equivalent amount in its local currency based on the rate applied by the credit card company when Users account is debited. That rate used by Users bank or Credit Card Company may not be the exact rate as stated at time of purchase.
The price of each product is stated excluding shipping costs but including Portuguese VAT (23%).


PRICE CHANGES
DIOGOMIRANDAONLINE reserves the right to change prices of the products sold.
The prices of the products will, during the time of placing an order, be valid throughout that specific process.


CREDIT CARDS
All transactions are encrypted and 100% secure.
DIOGOMIRANDAONLINE accept credit and debits cards from:

    •    Visa;
    •    MasterCard;
    •    American Express.

When placing an order the full amount is reserved on User account byDIOGOMIRANDAONLINE Payment is debited from User card at the moment of the shipping.
All transactions onDIOGOMIRANDAONLINE are forwarded to a protected online banking system provided by PAYPAL, which accepts cards from Visa, MasterCard and American Express.
DIOGOMIRANDAONLINE do not store card numbers or any other payment information.


PAYPAL
Payments from PayPal Accounts are welcome on DIOGOMIRANDAONLINE.


MULTIBANCO / ATM
Users with account on a Portuguese bank can pay their orders on DIOGOMIRANDAONLINE by using Multibanco payment system.


TAX FREE (NON EU COSTUMERS)
All the prices in DIOGOMIRANDAONLINE include 23% VAT (Portuguese tax) and are applicable inside the European Community (EC).

Please note for Non EU countries in Europe and rest of world you may have to pay Import clearance duties. As the purchaser you are responsible for paying this cost. In the event of this cost not being paid and the order being returned to us, the return charge will be removed from your refund.



Shipments and Deliveries


SHIPPING CHARGES

Shipping charges will be added to the User order on the checkout process.

The orders to the Portuguese Islands (Azores and Madeira) are subject to a cost of 10,00€.


Portugal – 7,00€

Islands – 10,00€

Europe – 30,00€

Rest of the world – 80,00€


EXTRA DUTIES AND CHARGES

For all countries inside the European Union (EU), prices include Portuguese VAT at 23%.

Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied once the package reaches Users country.

DIOGOMIRANDAONLINE shipments are made according to Incoterm Delivered Duty Unpaid (DDU), which means that DIOGOMIRANDA do not collect VAT, duties and/or taxes on orders to countries outside the EU and cannot predict witch particular charges may be. If Users do incur in any such additional charges they must be rendered in order for its package to clear customs. Please contact the local customs office for more information.


DELIVERY TIMES

DIOGOMIRANDAONLINE operate Monday to Friday and not on local/public holidays.

Delivery times may be a little longer during sales or local/public holidays:


    •    Portugal, 3-5 working days;

    •    Europe, 5-8 working days;

    •    USA and Canada, 8-10 working days;

    •    Rest of the World, 8-10 working days.


IMPORTANT INFORMATION

All the orders require a signature upon delivery.

DIOGOMIRANDAONLINE are unable to redirect orders once items have been dispatched.

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or destination customs clearance.


SHIPPING AND COLLECTING

During the registration process at DIOGOMIRANDAONLINE user will be required to register or provide its personal address information.

The package will be delivered to the address stated as User delivery address. If User wishes DIOGOMIRANDAONLINE to ship the package to an alternative address, that address must be stated in the checkout process.


SUCCESSFUL SHIPMENT DELIVERY

Upon delivery of every order, costumers are asked to inspect the box carefully BEFORE signing for the delivery.DIOGOMIRANDAONLINE packages are carefully sealed with plastic tape.

If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and please contact DIOGOMIRANDAONLINEat info@diogomirandaonline.com.

If, for any reason, packages are not able to be successfully sent to the shipping address provided by the User at the time of purchase, there is a risk that the pack will be returned to DIOGOMIRANDAONLINE at the User expense. These fees will then be deducted from any eventual reimbursements or refunds to the User.


UNCOLLECTED ITEMS

Shipping costs will not be refunded for uncollected items.

Return shipment for uncollected items may be subject to additional taxes, costs or charges levied by customs or other parties, none of which will be refunded byDIOGOMIRANDAONLINE.


INSURANCE

DIOGOMIRANDAONLINE insures each purchase during the time it is in transit until it is delivered to the User. All orders require signature upon delivery, at which point responsibility for the shipment passes the User.

If User has specified a recipient which is not itself for delivery purposes then he accept that evidence of a signature by them is evidence of delivery and fulfillment byDIOGOMIRANDAONLINES and transfer of responsibility in the same way.



RETURNS AND EXCHANGES



RETURN POLICY

If for any reason the User is not satisfied with an order, the item can be returned within 14 days from the date of delivery, for size exchange or refund.

All return shipping costs are to be paid by the User.


RETURN INSTRUCTIONS

The user must send an email to INFO@DIOGOMIRANDAONLINE.COM within 14 days from the date of delivery, and indicate the ORDER ID, PRODUCT CODE and REASON FOR RETURN.


Additional duties, taxes and/or any additional charge(s) that User may have, will not be refunded by DIOGOMIRANDAONLINE.

In case of return of the whole or part of the order DIOGOMIRANDAONLINE will refund the amount that User has paid (excluding shipping charges).

Users can choose between two compensation options:


SIZE EXCHANGE

Items can be exchanged only when a different size or a different colour of the same Item Code is available. Exchanges for a different Item code are currently unavailable.


In the case of an exchange, DIOGOMIRANDAONLINE will not add additional charges for shipping of the new item.

In the case of an exchange, User should access the order in its personal area of ​​the website DIOGOMIRANDAONLINE, within 14 days from the date of delivery, and follow the instructions to complete the exchange as soon as possible to reserve another size/color.

Once the exchange items are received and checked, the new items will be shipped immediately.

As in Returns and Refunds, all additional duties, taxes or any additional charge that User may have, will not be refunded by DIOGOMIRANDAONLINE in the case of exchanged items.


REFUND

Refunds will be processed as soon as returned items have been checked and accepted.

For orders paid by credit card, the refunded amount will be available to customers in approximately 10 days and within their next billing statement. Processing time may vary depending on the credit card company.

Orders paid by Paypal or by bank transfer will be refunded to the original account.

For countries within the European Community (EC), VAT will be included in the refund.


Returns and exchanges must arrive within 10 days of receiving , and respecting the following conditions:


• The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.

• Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.

• Returns must be packaged in the DIOGOMIRANDAONLINE box.

• In the case of defective or incorrect merchandise, clients must follow the instructions above.

• DIOGOMIRANDAONLINE will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.


DAMAGED IN TRANSIT/DEFECTIVE PRODUCTS

Returns of faulty items will only be accepted if the goods were faulty when delivered to the User. DIOGOMIRANDAONLINE staff takes every effort to check all the goods thoroughly for any faults before shipping them.

DIOGOMIRANDAONLINE reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. If User do not wishes to be sent a replacement, he should make this request clear when accessing its personal account on DIOGOMIRANDAONLINE about the fault.

Requests of return of faulty goods must be made to DIOGOMIRANDAONLINE within 14 days from the date of delivery.

Refunds for faulty items will take place in a 30 days period after receiving the returned products. In case DIOGOMIRANDAONLINE cannot offer a replacement to the User, he will have a refund to the original purchaser’s credit/debit card used for the order in question to the value of the item at the time of purchase.



More informations: info@diogomiranda.net